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Different For A Reason

When it comes to the healthcare reimbursement process, inMediata takes a different approach. We are passionately committed to solving payment problems for our customers, and have built our technology by listening and responding to the needs of our customers.

We have solutions for your healthcare organization, because we have a unique understanding of the intersection of healthcare and payments. Welcome to the future of product development based on real world needs... Your needs. inMediata.

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inMediata’s inBanking solution is the most advanced payment reconciliation tool in the market today. inBanking offers an agnostic solution with a broad range of features including Match, Split, and Convert.

Client Services

Implementation & Support

Our implementation and support processes enable inMediata products to integrate effectively into your workflow for optimum efficiencies. Our proactive support ensures inMediata products provide you the efficiencies needed as your workflow adjusts overtime. We continue to develop our products to address your changing business needs.

  • Client Implementation. inMediata partners with you. Creating an implementation plan that meets or exceeds your exact requirements while optimizing your time and resources throughout the implementation process. inMediata has it covered for you with our dedicated implementation specialist, who will work side by side with your team for an easy transition.
  • Contact Center Support. inMediata improves customer satisfaction by offering multiple methods of interaction. We answer 98% of all calls within 30 seconds or less. Our proactive and sophisticated escalation process allows for effective service level management and communication.
  • Account Management. inMediata Account Manager becomes a part of your team. As an added member of your team, we become a product partner by working closely to understand your specific needs and business objectives and working to ensure the product solution increases efficiency within your workflow. We strive to ensure inMediata products fit your workflows during initial implementation and throughout your lifetime use of our products.

Our efficient, customer focused implementation and support processes keep you informed of all milestones and expectations. We are here to help you transform your financial and operational performance. Your satisfaction is our #1 goal. We are ready to become part of your team!

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About Us

Management Board of Directors

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Mark Rieger

Mark Rieger

President and Chief Executive Officer

Mark Rieger brings to InMediata more than 20 years of experience in healthcare payments and is considered one of the foremost experts in the revenue cycle management space. Mark’s expertise includes payer and provider collaboration as the industry transitions from fee for services to fee for value.  At InMediata, Mark is responsible for corporate development with an emphasis on revenue growth and customer partnerships.

Formerly, Mark was the founder and CEO of NHXS which provided an innovative product suite for contract compliance, denial management, contract modeling and patient responsibility estimation. During his time at NHXS, Mark grew the company to support over 20,000 providers across the country utilizing the NHXS analytics platform. After NHXS was sold in 2012 to Trizetto, Mark joined Sutter Physician Services, one of the nation’s largest Integrated Delivery Networks, where he served as the Senior Director of Forensic Analytics.

Mark has three grown children, and he and his wife Amy reside in San Juan, Puerto Rico.

Lynnette Helmle

Lynnette Helmle

Executive Vice President and General Manager

Lynnette has been an active participant in the development of healthcare EDI and has contributed over 25 plus years to the health care industry in executive level positions. She began her career in the financial transactions processing industry and transitioned into the Payer and Dental healthcare transaction processing during her tenure at Envoy Corporation (now Emdeon). Prior to joining inMediata, Lynnette was responsible for sales at Gateway EDI with a key focus on development and execution of sales strategies and channel partner management.

She attended East Texas State University and UC Berkeley Executive Leadership Program.

Lynnette Helmle

Wayne Koch

Chief Delivery Officer

Wayne manages the delivery of new innovative products and solutions at inMediata. His responsibility includes market discovery, product design, development, and delivery of all new inMediata payment offerings. His passion is finding solutions that work best for providers and healthcare technology partners. He prides himself on delivering real products and services that assist customers with streamlining their internal operations while working toward the best ROI for their organization.

Prior to joining inMediata, Wayne served as the President of PHIcure. Throughout his 24 years in the EDI industry, Wayne has held leadership positions, including President of Electronic Technologies, Inc., Vice President at GatewayEDI (now Trizetto Provider Solutions), and various positions at IDX (currently GE Healthcare).

Wayne holds a Bachelor of Science degree in Economics from RIT in Rochester, New York.

Elvis Lopez

Elvis Lopez

Chief Information Officer

Elvis has also held the position of Chief Technology Officer of inMediata’s Puerto Rico organization, gaining management experience in healthcare. Elvis’ role with inMediata includes processing, tracking, analysis and management of healthcare electronic transactions of the third party value added intermediary.

Prior to joining inMediata, Elvis assumed the challenge of being open to continuously growing at the technology speed. He has been the main architect of NegoRed solutions, with more than 15 years of experience as a developer, IT manager, consultant and technology specialist, where he has acquired a vast experience in electronic commerce, B2B, EDI, internet technology, networking and security.

He has completed the course of study to qualify for the accreditation as a HIPAA Certified Professional and HIPAA Certified Security Specialist by HIPAA Academy.

Elvis worked as an associated professor for post-graduate students at Pontificia Universidad Catolica Madre y Maestra, in the DR., where he was a Telecommunications and Database Management lecturer.

He received his MSc in Telematics from the University of Surrey, England. He received a B.S in Computing and Systems Engineering with high honors from Pontificia Universidad Catolica Madre y Maestra, Dominican Republic.

Nick Challen

Nick Challen

Vice President of Strategic Partnerships

Nick oversees the company’s strategic partner growth objectives and develops creative strategies that will help secure and maintain these relationships.

Nick joins inMediata with close to 10 years of healthcare EDI experience. Most recently, Nick served as Vice President of Provider Economics at PaySpan. Prior to that, Nick spent 7 years at Gateway EDI/ Trizetto Provider Solutions in numerous sales, business development, and management roles.

He received his undergraduate degree in Environmental Policy from the University of the South in Sewanee, Tennessee; and he received his MBA at the University of Georgia, Terry College of Business.

Jackie Griffin

Jackie Griffin

Vice President of Operations

Jackie has spent the last 15 years in healthcare clearinghouse operations. Jackie joined inMediata in September 2014. Prior to joining inMediata, Jackie worked at Gateway EDI, now TriZetto Provider Solutions. While working at Gateway EDI, Jackie held many management roles in business operations. She served as Associate Vice President overseeing 3 large service delivery teams with over 140 associates, with focus on day-to-day operations, business transformation and regulatory mandates. Utilizing business and technical knowledge to drive and recommend process and technical changes and enhancements.

Jackie is an active member of the Workgroup for Electronic Data Interchange (WEDI) and Accredited Standards Committee X12. Jackie was a feature speaker for the WEDI 5010 Forum and the GetReady5010 webinar series. Jackie was a thought leader on ICD-10 at TriZetto Provider Solutions, producing several webinars, blogs and articles.

Prior to joining Gateway EDI, Jackie attended Missouri College.

Robert Strickland

Robert (Bob) Strickland

Executive Chairman

Bob brings over 30 years of experience to inMediata from his leadership roles at a number of nationally recognized information-technology companies. Some of these positions include Executive Sales and Marketing Gateway EDI (Trizetto), President of Provider Services at Medunite (Capario), General Manager of NDCHealth Physician Services (RelayHealth), Executive Vice President of Sales and Marketing at Envoy Corporation (Emdeon) and co-founder of Nova Information Systems (Elavon).

Bob received his BA and MPA from C. W. Post College of Long Island University in New York.

Click here to hear more from Bob!

Michael F. Bigham

Michael F. Bigham

Michael has 14 years of operational experience and six years investment banking experience in life science companies and has been with Abingworth since 2002.

He was formerly Vice Chairman of Corixa and was President and Chief Executive of Coulter Pharmaceuticals from July 1996 until it merged into Corixa in December 2000. Previously, he was an early employee at Gilead Sciences where he spent eight years serving in various capacities, including Executive Vice President of Operations and CFO.

Before joining Gilead, Michael was a partner at Hambrecht & Quist where he became Co-Head of Healthcare Investment Banking. His directorships have included Avila Therapeutics, Magellan, Primera Biosystems, Supernus Pharmaceuticals and Valeritas.

Michael has a BS Degree in Commerce from the University of Virginia and qualified as a CPA before completing his MBA at Stanford University. He is responsible for Abingworth’s Boston office and focuses on growth equity and East Coast venture deals.

Richard Lin

Richard Lin, MD, MBA

Richard Lin is a partner at HealthQuest, leveraging his 16+ years of healthcare investing experience in both venture capital and small cap public companies. Having begun his career as a physician, surgeon and scientist, Rich understands first-hand how innovative companies can uniquely impact the practice of medicine.

In addition to investing in larger companies, Rich also invests in small cap public companies (also focused in healthcare) as the Founder and General Partner of Longwood Capital Partners. His experience in following companies through start-up phase, to IPO and beyond as public companies offers him unique perspective at how young companies can best create lasting value

Rich holds a BS from Stanford University where he graduated Phi Beta Kappa. He received an MD from Harvard Medical School where he graduated cum laude and was named a Howard Hughes Scholar for his research efforts with the National Institute of Health. He then went to UCSF School of Medicine for surgical residency and then attended Stanford Graduate School of Business where he received an MBA and graduated as an Arjay Miller Scholar.

Thomas H. Callaway

Thomas H. Callaway, MD, MBA

Advisor

Tom Callaway is currently a venture partner with HealthQuest. He began his career at Roche Molecular, where he developed and implemented their first marketing programs around PCR for medical diagnostics, including HIV detection. He then worked inside a start-up, SyStemix where he established technology developmental partnerships with major cancer centers including MD Anderson, Fred Hutchinson Cancer Research Center and the Mayo Clinic. SyStemix developed proprietary stem cell purifying technologies important for treatment of cancer and genetic illnesses.

Tom founded Life Science Partner, a very successful executive recruiting firm that has helped build the leadership teams at some of the world’s foremost medical device and pharmaceutical companies, as well as many venture-backed companies in the medical device, biotech and healthcare services sectors. Prior to LSP, he led similar practices at Korn/Ferry and Russell Reynolds. He is former Chairman of Georgia Bio, co-founder of SEMDA, the Southeast Medical Device Association and serves on the boards of SEBIO and the Parker H. Petit Institute for Bioengineering and Bioscience at Georgia Tech.

Tom earned his MD from Vanderbilt and both his undergraduate degree and MBA from Duke University.

Bill Davis

Bill Davis

Mr. Davis is currently Chief Executive Officer of ECHO Health, Inc. Earlier, as President and CEO of Secure Solutions, Inc., he developed and implemented anti-counterfeit technology for MasterCard® International. He holds five U.S. Patents. Mr. Davis earned a Bachelor of Science degree in Journalism from Ohio University.

Jose Angeles

Jose Angeles

Jose Angeles is co-founder and former COO of Inmediata Health Group in Puerto Rico and founder and current CEO of NegoRed Corporation, a company that builds interchange communication platforms for business partners with the objective of improving their information-analysis capabilities.

Jose developed the distributorships in the Caribbean for Informix, Oracle, and Microsoft. He received the Oracle Distributor of the Year Award for demonstrating outstanding performance and leadership in Sales and Marketing.

Jose earned his Business Administration degree from the Pedro Henriquez Urena, in Santo Domingo, Dominican Republic.

David Mayer

David Mayer

David is the Managing Partner of Mayer Investors, a boutique investment partnership dedicated to investing in technology-enabled services. His investment efforts are principally centered on companies developing novel cloud-based solutions for healthcare payer, provider, life sciences and consumer markets.

David founded Mayer Investors in 2014 after serving most recently as a Partner at Abingworth. At Abingworth, Dave was responsible for Abingworth’s efforts in growth equity, which included growth capital and growth buyouts in HCIT, technology-enabled services, and medical technology.

David is based in Boston and has been a private equity investor since joining Golder, Thoma, Cressey, Rauner (GTCR) in 1992. Prior to that he worked at Volpe, Welty & Company, a boutique investment banking firm in San Francisco. Before Joining Abingworth in 2008, he was one of five Managing Directors at Thoma Cressey Equity Partners (TCEP). While at TCEP, Dave was responsible for expanding the areas within healthcare in which the firm invested to include pharmaceuticals and medical products in addition to healthcare services. David currently serves on the Boards of Secure EDI and MD On-Line (MDOL). Other notable investments have included Jazz Pharmaceuticals, Critical Care Systems, ESP Pharma, Avedro and Sientra.

Charlotte A. Martin

Charlotte A. Martin

Charlotte A Martin is a senior executive with a proven track record of achieving outstanding business results by building client and employee centric cultures. Charlotte is regarded as a true Servant leader who drives growth through people development and by championing risk-taking, fresh ideas, open communication and process improvement.

She most recently led an organization of over 500 people that grew from 47 employees in 2000. Charlotte and her team delivered twelve consecutive years of 25-35% revenue growth (from $4M revenue to $108M) primarily through organic sales, grew margin from 1.39% in 2000, 7% in 2001 then averaged +20% every year thereafter. She has received numerous recognitions and awards including the Best Places to Work St. Louis Post Dispatch 2012, St. Louis Business Journal 2001 and the Fastest Growing Private Company St. Louis Post Dispatch 2008, 2004, 2002. She was awarded 2009 Most Influential Business Woman, St. Louis Business Journal and selected as 2010 Ernst and Young Entrepreneur of the year finalist Central Midwest. She serves on the board of Abel Oil Company, Secure EDI, St. Louis Public Radio and the Lindbergh Schools Foundation.

Charlotte also has experience with a Fortune 500 Healthcare and Diagnostic Chemical Company, her last position as VP of Operations. Charlotte earned her undergraduate degree in Biology from Maryville University and an M.S. in Biochemistry from the University of Missouri-St. Louis.

News / Updates

  • White Paper: Leveraging Technology to Reconcile payments
  • inMediata and NextGen Healthcare Partner in 2016
  • HIStalk Interviews John Marron, CEO, inMediata
  • HealthQuest Capital Invests $4 million for inMediata
  • Healthpac and inMediata partnering to conduct case study to assess adoption of ERAs and EFTs in medical billing

White Paper: Leveraging Technology to Reconcile payments

March 6, 2017

One often overlooked strategy to streamline revenue cycle processes is optimizing payment reconciliation — the process of efficiently matching payer and patient payments with bank deposits. Download inMediata's white paper, Crossing the Finish Line: Leveraging Technology to Reconcile Payments, to learn the importance of technology to cut costs and increase income.

Click here to view white paper.



inMediata and NextGen Healthcare Partner in 2016

March 1, 2016

Charlotte, NC – inMediata announced today an agreement to partner with NextGen Healthcare to directly address the difficulties surrounding payment reconciliation. The partnership will focus on helping healthcare organizations gain greater insight into finances and cash flow while reducing the administrative and cost burden tied to payment reconciliation. The inMediata inBanking solution ties the payment information posted in NextGen® Practice Management solution to the banking deposit information to ensure all payments are verified and reconciled.

NextGen Healthcare provides integrated clinical, financial, and connectivity solutions for primary care physicians, specialist physicians, health systems, and dental provider organizations. The company drives value-based care and patient engagement with a comprehensive suite of products and services that will be strongly supported and enhanced by their partnership with inMediata.

“The convergence of the healthcare revenue cycle and financial systems present payment challenges for healthcare providers and organizations alike,” says Ana Croxton, Senior Vice President of EDI Products and Services at NextGen Healthcare. “By matching banking data with the clearinghouse information, providers can utilize a more streamlined financial reconciliation process and simplify their revenue cycle management processes. With inMediata as a partner, we look forward to enabling providers to gain visibility into the complete payment process picture. ”

“The healthcare community struggles with efficiently processing their payments, and there is a big disconnect between our healthcare system and the banking system. We are pleased to bring our offering to the table to bridge the gap and help reduce costs and provide financial insight for the Nextgen provider community” says Lynnette Helmle, Executive Vice President of inMediata.

About NextGen Healthcare

NextGen Healthcare, a wholly owned subsidiary of Quality Systems, Inc., develops and provides a range of software and services for medical and dental group practices, including practice management and electronic health record applications, patient portal, interoperability and connectivity products, and population health management and analytics offerings. Services include managed cloud services, revenue cycle management, claims clearinghouse, data interchange and value-add consulting. The company’s solution portfolio is readily integrated and collectively positioned to drive low total cost of ownership for its client partners, as well as enable the transition to value-based healthcare. For more information, visit www.nextgen.com and www.qsii.com. Follow us on Twitter, Facebook, LinkedIn and YouTube.



HIStalk Interviews John Marron, CEO, inMediata

February 17, 2016

HIStalk, an organization who regularly reports healthcare IT news, interviewed inMediata’s President and CEO, John Marron. During this interview, John discussed challenges in the marketplace, inMediata’s product offerings and differentiators, and the future of inMediata.

Click here to read the full interview.



HealthQuest Capital Invests $4 million for inMediata

October 19, 2015

HealthQuest Capital is pleased to announce the closing of $4 million of funding for inMediata.

This capital will be used to expand inMediata’s ongoing development of their healthcare product platforms. HealthQuest will also be participating as a member of the inMediata Board of Directors.

inMediata, a healthcare payments and EDI company, drives innovation in medical payments by bridging the gap between healthcare EDI and banking.

inMediata CEO Bob Strickland comments, “We are excited to have HealthQuest as a new partner. Their investment will support our efforts to build new innovative technology solutions for the healthcare market.”

HealthQuest Partner Tom Callaway, MD, MBA, commented on inMediata’s strategy, stating, “Healthcare service providers facing increasing billing complexity are seeking tools to reconcile payments with insurers, healthcare providers, and patients with high deductible plans. inMediata ‘s 360 solution connects banking data and healthcare EDI for greater transparency and improved collections. We’re pleased to be partnering with this innovative solution provider.”

About HealthQuest Capital

HealthQuest Capital makes go-to-market and early growth investments in innovative healthcare companies that are improving both patient outcomes and healthcare economics. Investments focus on the medical device, diagnostics, patient care products, consumer health/OTC and healthcare IT fields. The HealthQuest investing team includes deep operational, clinical and scientific expertise and worldwide relationships throughout the healthcare industry that can be leveraged to add value to our portfolio companies. HealthQuest Capital is headquartered in Menlo Park, California with offices in Southern California, Florida, and Georgia. www.healthquestcapital.com



Healthpac and inMediata partnering to conduct case study to assess adoption of ERAs and EFTs in medical billing

August 31, 2015

Case study intended to encourage the acceptance of ERAs and EFTs as safe and convenient alternative to paper reports.

SAVANNAH (August 31, 2015) – Medical billing software provider Healthpac Computer Systems, Inc., and healthcare payments company inMediata have announced a plan to collaborate on a case study to assess the usage of Electronic Remittance Advice (ERA) and Electronic Funds Transfer (EFT) in medical billing.

The case study will include full electronic confirmation and reconciliation of bank transfers from the banking institutions without the extra requirement of manual intervention and is intended to fully evaluate the life cycle from claims to payments to ERAs and ultimately the electronic confirmation frommedical-billing-software the banking institutions that an EFT has taken place. The objective of the study is to validate the elimination of the need for a user to manually release ERAs after a manual confirmation of the EFT transmission.

As part of the case study, Healthpac will be receiving from InMediata both the ERAs (Electronic Remittance Advices) and electronic confirmation files from the banking institutions that the EFTs (Electronic Funds Transfer) have been automatically processed into the client’s bank accounts. This process will provide complete reconciliation that can be done virtually without any user intervention. The results of the case study should encourage more widespread usage and acceptance of fully automated transmission of EFTs and ultimately lead to greater cost savings and operational efficiencies.

“InMediata is an ideal partner for this case study, because they offer an array of special processes and services that compliment the ERA/EFT process in Healthpac’s software that does the actual payment Buddy Clabornprocessing of the remittance files when mutually integrated,” said Healthpac CEO Buddy Claborn. “We believe conducting this case study collaboratively will clearly reveal the efficiency that can be gained through the utilization of the ERA/EFT process, and we look forward to sharing our results with the entire medical billing industry once the case study is complete.”

Healthpac clients use the HPlusPRO software system to create an ANSI 837 file for transmission to a carrier/clearinghouse, and this file is an approved electronic format for submitting charges to insurance carriers. inMediata, which works with more than 10,000 providers in all 50 US states and Puerto Rico, offers products used to transfer the required paper documents to electronic media, and the two companies will work together to monitor each step the client took to make full automatic reconciliation of an ERA through EFT.

By closely monitoring transactions for an estimated two months, Healthpac and inMediata will be able to detail the process of becoming fully ERA and EFT compliant. Once the study is complete and data has been compiled, the two companies plan to share the findings of the joint case study through a future webinars sponsored by the American Medical Association and the Medical Group Management Association.

Go to www.healthpac.net to learn more about Healthpac’s software and services or go to www.inmediata.com to learn more about inMediata.



Job Openings

  • IT Project Manager
  • Technical Writer
inMediata is an equal employment opportunity employer. As such, all personnel decisions will be made without regard to race, color, religion, sex, age, national origin, disability, or veteran status. We seek to recruit innovative, creative individuals who are ready for the challenges, responsibilities, and benefits that come with working in a high-energy, fast-paced environment. Please e-mail HR@inmediata.com for questions about job postings or the application process.

Certifications / Associations

CORE CAQH
www.caqh.org/
Electronic Healthcare Commission
www.ehnac.org
TrustKeeper
www.trustkeeper.net
Maryland Healthcare Commission
mhcc.maryland.gov
National Dental EDI Council
www.ndedic.org
National Association of Dental Plans
www.nadp.org
Healthcare Billing & Management Association
www.hbma.org
Healthcare Administrative Technology Association
www.hata-assn.org

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Contact Us

Corporate Phone Number and Headquarters:

Business Hours:
Monday thru Friday 8:00 AM EST to 5:00 PM EST

Phone Number:
704-930-7300

Address:
200 South Tryon St, Suite 1200
Charlotte, NC 28202

Customer Support:

Support Hours:
Monday thru Friday 8:00 AM EST to 6:00 PM EST

Customer Support Phone Number:
877-466-9656, Option 3

Customer Support Email:
cs@inMediata.com

Sales Inquiries:

Sales Phone Number:
877-466-9656, Option 1

Sales Email:
US_Sales@inMediata.com

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